Question 1

Do you accept insurance?

Accepted Answer

No, I'm private pay only. However, I do offer superbills for clients to obtain reimbursement from their respective providers. Please visit the Benefits Checker to instantly verify your eligibility.

Question 2

What is a superbill?

Accepted Answer

A superbill is a detailed receipt that shows what service you received, who provided it, and how much you paid, using standard billing codes. If your insurance plan includes out-of-network benefits, you may receive reimbursement.

Question 3

How do I use a superbill to get reimbursed?

Accepted Answer

Each month, I will provide you with a superbill that you can submit to your insurance provider for reimbursement. Because every insurance company handles this process differently, I recommend calling your provider directly to ask how they accept superbill submissions. Some may have an online portal, while others may require you to send it by mail or email. Your insurance company will be your best resource for walking you through their specific submission process. If you have chosen to use Mentaya, simply provide your monthly superbill to them for processing.

Question 4

If I want help getting reimbursed through Mentaya, how does that work?

Accepted Answer

Beyond checking your benefit eligibility, which is free, if you'd like Mentaya's help obtaining reimbursement, simply create an account. From there, upload the superbills you receive monthly, and Mentaya will facilitate submitting claims and following up with your insurance company on your behalf. Should you choose to use their service, Mentaya charges 10% of the session fee. This is entirely optional and offered as a convenience.

Question 5

How much will my insurance reimburse?

Accepted Answer

Reimbursement varies by insurance plan and provider. I encourage prospective clients to use the Benefits Checker or contact your insurance company before starting services to understand your coverage, including whether your deductible has been met. Please note that reimbursement cannot be guaranteed and depends on your specific plan.

Question 6

What information is included on a superbill?

Accepted Answer

A superbill includes the information your insurance company needs to process a reimbursement claim. It typically contains my practice and provider information, your session dates, the type of service provided, and the relevant billing and diagnosis codes. If you'd like to see an example, I'm happy to share a redacted sample.

Question 7

How long does reimbursement typically take?

Accepted Answer

The timeline for reimbursement is determined entirely by your insurance carrier, so I am not able to give a reliable estimate. I'd recommend reaching out to your insurance company directly after submitting your superbill, as they will be able to give you the most accurate timeframe based on their internal processing procedures.

Question 8

Why don't I accept insurance?

Accepted Answer

Privacy. When insurance is involved, there are limits to how much I can protect your privacy. Working outside of insurance allows me to better safeguard your confidentiality.Diagnosis isn't rushed. Insurance requires a diagnosis after just the first session, and that diagnosis stays on your record indefinitely. Your treatment isn't dictated by a third-party. Insurance companies can deny care, even mid-treatment, based on their own interpretation of your needs. I prefer that your care be guided by what is clinically appropriate for you and my professional expertise, rather than insurance-based determinations.Flexibility in session length and frequency. Depending on your treatment plan, you may need more frequent or longer sessions than insurance typically allows.Certain effective treatments may not be covered. Methods like EMDR (Eye Movement Desensitization and Reprocessing) aren't always considered medically necessary by insurers, and extended sessions that some treatments require may not be approved.Administrative burden. Justifying treatment to insurance companies often requires dedicated administrative staff, and I am a solo practitioner.My time is spent with you, not on paperwork. Insurance companies are accountable to shareholders, not patients. Spending my time proving medical necessity to a large, for-profit industry takes away from the time and energy I can devote to your care.The system isn't built for private practice. Managing credentialing, filing, reimbursement, and insurance disputes is a full-time job on its own. I prefer to focus my full attention on providing high-quality care, rather than navigating the complexities of insurance.Documentation that serves you, not requirements. Insurance often requires detailed notes, periodic reviews, and sometimes audits, which can pressure therapists to document sessions to meet insurance criteria rather than reflect the full picture of your experience. Staying private pay keeps documentation streamlined and clinically focused, so our work stays centered on you.

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